Refund & Cancellation Policy

The current public CallCatch offer is A$158 due at signup for Australia, then A$79/month thereafter; and NZ$178 due at signup for New Zealand, then NZ$89/month thereafter. The signup amount includes the first month plus one-time setup and activation. The final price and currency are the price displayed and agreed to at checkout.

You can request cancellation by contacting hello@neetfly.dev. Cancellation requests stop future recurring charges after they are processed through the available PayPal/account workflow.

The activation fee supports setup work such as onboarding, business verification, phone-number setup, voice setup and operational configuration. Because these costs may begin before the service is fully live, the exact refund treatment of the activation fee is a founder commercial decision still to be confirmed.

Monthly subscription fees pay for ongoing access to the CallCatch service. Unless a mandatory law requires otherwise or we agree in writing, already-paid subscription periods are not automatically treated as refundable simply because a customer cancels part-way through a billing period.

If you believe you were charged twice, charged the wrong amount, or charged before the intended activation flow, contact us with the PayPal transaction details. We will investigate and correct confirmed billing errors.

If CallCatch cannot be set up because of a carrier, approval or regulatory issue, contact us. We will review the facts, costs already incurred, and any mandatory consumer or business rights that apply.

Nothing in this policy excludes rights or remedies that cannot be excluded under applicable Australian, New Zealand or other mandatory law.